Guide to Setting Up the SLA Table for Effective ServiceNow SLA Reporting
13:29
YouTubeVividCharts
Guide to Setting Up the SLA Table for Effective ServiceNow SLA Reporting
In this video, we review the new SLA table for improved SLA and SLA definition reporting. The video covers the setup and configuration of the SLA trend table, explaining the various settings and how to use them for effective monthly tracking. Key features include color-coded targets, grouping by SLA definition and date range, and conditions ...
146 views3 months ago
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