We’re open for applications for Call Handlers! If you watched the recent Channel 5 series, Hour of Duty and you were inspired by our call handlers now is your chance to join the team. Working in the control room is a challenging role which will give you the opportunity to make a difference at a critical time. It’s a fast paced, varied and exciting role that offers a great level of job satisfaction. We need people who are able to balance professionalism whilst ensuring a human touch, the ability
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What is the most rewarding part of having a career in the Contact Management and Resolution Centre? Sharon, Nikki and Mark answer this question and take us through what makes their roles so rewarding to them in the video below. If you’re driven by a desire to help people and be the voice of calmness they need in what could be one of the most critical parts of their life, then a call handler role could be for you. Find out more about what it takes to be a call handler and to apply for our current
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“You walk away with a smile - you feel that you’ve done something to help people.” That’s how it feels for Rob to be on the other end of the line when a call or message for help comes into the police. This International Control Room Week, we’re celebrating the vital work of our Contact Handlers and Dispatchers, who answer the public’s calls and online messages, as well as getting police officers to where help is needed the most. If you think you could be a Control Room hero like Rob, you’re in l
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