Two-step checkout in order guide Overview By default, order guides present the customer with a three-step ordering process: Describe Needs: Enter information as prompted.

Retrieving order guide information for an ordered item | Best Practice Background For releases prior to Helsinki, there is no way to determine on a base system whether a requested item was ordered via

Learn how to modify the Service Catalog Order Guide widget so that include items automatically expand in Service Portal.

Order guides allow customers to make a single service catalog request that generates several items. This article provides an example of how an Order Guide can be added to an IFrame on a content …

When Record Producers are submitted via an Order Guide, Records will be created directly in the target table. There won't be any confirmation as order guide with catalog items (ex: Order status page with …

Order guide included items not showing up on "Choose options" after using the new Order Guide Widget in the Service Portal Release Kingston and onwards Cause This issue can be seen if a checkbox field

Procedure Unfortunately, OOB functionality does not allow us to have the same item in multiple tabs in the order guide. As mentioned in this community article, we can either use "Continue Shopping" button

Configuring a sequence in Process Automation Designer is to fulfill items in order guides where there isn't a need to manually check whether required items have been fulfilled before fulfilling their …

Submit an Order Guide (SP) step fails if the order guide only consists of Record Producers. The issue happens when no REQ or RITM record is created by the order guide.

When a user navigates to an order guide and submits a particular catalog item, the order guide displays the following error message: "Order Guide has no items to order".