Nov 22, 2024 · Help desk metrics are measurements that track and analyze the performance of a company’s help desk efforts. These KPIs include customer satisfaction, net promoter score, ticket …

Explore 16 help desk KPIs and metrics to measure IT support success. Learn how dashboards and examples improve service desk performance and meet industry standards.

Mar 22, 2025 · We'll explore 10 essential service desk performance metrics covering efficiency, cost-effectiveness, customer satisfaction, and agent performance. You'll learn what to measure, why it …

Jul 2, 2025 · Discover 8 essential service desk KPI examples with formulas, benchmarks, and strategic tips to boost your team's performance and customer satisfaction.

Jul 16, 2025 · In this section, we’re sharing the top 13 help desk KPIs that service professionals use. No matter your role in customer support – agent, manager, or VP – your core focus is to ensure that …

Aug 1, 2025 · Explore the best help desk metrics and KPIs to improve customer service quality, track agent performance, identify bottlenecks, and delight your customers.

Because each organization’s service desk KPIs will vary based on their corporate strategies and individual needs, this guide will primarily focus on the metrics you’ll need in order to support your KPI …

Nov 25, 2024 · Learn which service desk metrics are important and check out a list of 11 key numbers to analyze and report on.

Sep 23, 2025 · What are the most important help desk metrics to track? Most teams start with First Response Time, Resolution Time, Ticket Volume, SLA Compliance, and Customer Satisfaction.

Nov 20, 2025 · Check out our top 15 help desk metrics to measure your IT support team's performance, including customer satisfaction and first contact resolution rate!