We’re a market intelligence firm and a group passionate about all things customer management. We bring you the latest trends through extensive research, advisory services, reporting and events.

The customer contact industry’s trusted partner offering research, events and online communities. We offer organization’s the opportunities, tools and strategies for their unique needs to improve their …

Our customer contact sector focuses on contact center operations at both strategic and tactical levels, exploring topics like Generative AI, workforce optimization, technology & automation best practices, …

Customer Management Practice provides executives with a wide range of insights, research and guidance for achieving unparalleled success. Our multi-dimensional research approach offers the …

Signature research, case studies, and data-driven benchmarks enable leaders to innovate, advance, and compare their function’s performance and provide decision-support in an uncertain and ever …

Our advisory board members are decision maker executives in the customer contact, customer experience/CX, call center, and customer service industry.

At Customer Management Practice, we're seeking smart and entrepreneurial recent graduates or business development associates excited by the prospect of engaging C-suite leadership daily.

Customer Management Practice Exchange Terms & Conditions Cancellation and Substitution Participation in the event is hereby agreed for the delegate named only. In the event that the …

With 17+ years of experience, Mario has helped transform an events company into a leading provider of market analysis and industry connections by developing a winning culture built on confidence, …

CMP's CCW Digital is an online information service and global community for customer contact professionals. If you Opt-In, CCW Digital will send you regular customer contact related content …