Aug 8, 2025 · A bad NPS score typically falls below zero, showing more unhappy customers than promoters in your base. Specifically, a score between -100 and 0 is considered bad.

While it might seem that the bounce in the rate at zero is a negative you should instead view it positively. These respondents are showing that they are still engaged with your organization, …

A low or negative Net Promoter Score is a signal that customers are unhappy or even likely to spread negative word-of-mouth about a company. Understanding the causes behind a low or …

Oct 8, 2024 · Any score below 0 indicates that a business has more detractors than promoters.

Apr 2, 2023 · If your company’s NPS score is less than zero, it indicates that most people who visit your website or interact with your brand have a negative experience, and most …

Between 0 and 50: This range suggests moderate customer satisfaction, with room for improvement. Below 0: A negative NPS indicates more Detractors than Promoters, meaning …

Your Net Promoter Score is simply the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6).

When asked how likely someone is to recommend your firm to a friend or colleague, the client or consultant uses a numeric scale of 0-10 (ten = extremely likely, zero = not likely at all), which …

Any Net Promoter Score of more than zero suggests that your brand has more promoters than detractors. Alternatively, anything zero or below means that most of your customers are not …

According to Bain & Company (the originators of NPS), a rough scoring framework is: above 0 is “good,” above +20 is favourable, above +50 is excellent, and +80 or above is world-class. Very …