It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

CNET dug into the latest speed test data to see how the country’s largest cable internet provider fared in national speed ...

One Rivian R1S buyer's frustrating Rivian customer service experience shows how easily good intentions can go wrong.

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

The first sit-down interview with Paul Tine, who became head of the embattled Division of Motor Vehicles this month.

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

They also allow you to demonstrate your customer service quality publicly. The key is in how you respond to them. The most effective approach is sending a simple, personal request at the right time.

We’re pleased to know you had a positive experience with our team at Honda of Mentor. Thank you for the recommendation and your kind words about our service. This was my first purchase of a Honda.

This profile has not been claimed by the company. See reviews below to learn more or submit your own review. Macy's Furniture offers a diverse selection of home furnishings. The department store ...