A businesswoman’s generosity toward a father in need at a Nebraska airport years ago has gone viral - and she's now revealed what motivated her to perform the good deed. Debbie Bolton, co-founder of ...

A woman who came to the rescue of a father and his 2-year-old daughter after they ended up stranded at an airport has finally been identified. Debbie Bolton, the co-founder of Norwex, a microfiber and ...

Adequate outpatient follow-up within 30 days significantly reduces 30-day all-cause hospital readmissions, impacting hospital finances and patient care quality. The study analyzed 83 studies, ...

Zillow's updated privacy policy for Follow Up Boss has sparked debate among real estate agents. The policy introduces "mutual customer data," allowing Zillow to engage with clients who have a Zillow ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

Google sees Discover as a way to “catch up on your interests and the world,” and is rolling out two updates that allow for better personalization (“Follow on Google”) and variety. With these updates, ...

Chris has reported for various tech and consumer goods outlets over the past decade, including Android Police and MakeUseOf since early 2022. Previously, he has contributed to outlets such as ...

Hosting an open house is exciting, but the real opportunity comes after the last guest leaves. A well-timed open house follow-up email is often what turns a quick conversation at the door into a real ...

Conversational AI has officially entered the chat...and voice...and video...and email. While it’s tempting for business leaders and IT decision makers to be ...

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for access to their customers’ bank account information – a ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.