THE CONTACT CENTER Association of the Philippines (CCAP) is projecting at least 5% growth in revenues and jobs this year, ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

PMI urges organizations to upskill talent as sectors face a sharp rise in project leadership demand driven by infrastructure ...

TCN, a leading provider of cloud-based contact center solutions, today announced significant advancements and the integration ...

North American Utilities are under pressure to do more with less and smart Agentic AI tools can help. This whitepaper shows ...

ClinTrial Research (CTR) is a next-generation SMO deploying innovative technology, driving positive physician and patient-centered clinical excellence, while providing high-quality data analytics to ...

Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation ... thresholds are met through key performance indicators, and WFO provides this.

Ladies and gentlemen, thank you for standing by. Welcome to the Acadian Asset Management, Inc. Earnings Conference Call and Webcast for the First Quarter 2025. [Operator Instructions] Please note ...

To heighten the impact, look to secure buy-in from employees when developing KPIs. This can further promote ... to properly equip and motivate the workforce. Professional development can run ...