With the right workforce ... KPIs such as adherence, occupancy, and average handle time Supports coaching and ensures consistent agent performance Real-Time Contact Center Workforce Management ...

TCN, a leading provider of cloud-based contact center solutions, today announced significant advancements and the integration ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization ... thresholds are met through key performance indicators, and WFO provides this.