Fix broken processes before adding AI. Learn how better systems, empowered employees and smarter technology turn poor CX into ...

In this episode of Made In, we explore the craftsmanship behind three of Scotland’s most iconic traditions: cashmere, whisky, and tartan weaving. Follow David Garrow at Johnstons of Elgin, Murdo ...

Keystone Marble & Granite expands showroom services in PA and DE, giving customers more access to premium stone options and expert design support. LANCASTER, PA, UNITED STATES, March 18, 2026 ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

Dungeons & Dragons is taking a page out of the live-service video game play book by introducing themed seasonal content updates. New expansions, sourcebooks and other products will be tied into ...

LAS VEGAS (KLAS) — The man who inspired Sylvester Stallone’s “Rambo” film franchise passed away on Friday, at the age of 87, according to a post by his wife, Judy, on social media. Her post said, BO ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

“Pawn Stars” star Corey Harrison survived a motorcycle accident in January 2026 in Tulum, Mexico, and is now asking for fans to donate to a GoFundMe. US service member dies after Iranian ...