Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Roughly 60% of businesses with IVR systems are using artificial intelligence today to make the experience more conversational, more responsive, and more intuitive. When customers call these businesses ...

A day's workshop, which focused on co-designing and co-creating solutions within the information integrity chain, has been ...

Aaron Lucius, Ph.D., a chemistry professor at the University of Alabama at Birmingham, has been awarded the prestigious R35 ...