Ghana’s fintech and banking sectors have seen rapid growth, but this progress comes with a serious downside: rising fraud. In 2024 alone, the Bank of Ghana 2024 Fraud Report indicated that nearly ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Roughly 60% of businesses with IVR systems are using artificial intelligence today to make the experience more conversational, more responsive, and more intuitive. When customers call these businesses ...