When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

My team and I have been in the trenches establishing a new Senate office that prioritizes customer service to Ohioans ... me regularly by signing up for my newsletter at www.husted.senate.gov ...

Task-/service-marketplace apps ... I’m aware of larger companies successfully establishing repeat customer relationships by onboarding through apps like this. Go local on the big social ...

Many expert marketers and brand managers think of it as having a conversation with the customer ... let’s look at 15 interactive newsletter ideas that will drive your click-through rates.

Customer engagement is not a one-and-done activity. It requires consistent effort and creativity to keep customers connected and invested in your brand. When a customer first interacts with your brand ...

Customer reviews help other customers make the right decisions and feel less frustrated in their commodity search process. Users can share a weekly newsletter for reviews based on a customer’s ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into ...

Now, we’re taking the next step, launching a dedicated Books and Ideas newsletter. Each week, I and my fellow editors, Jo Case and James Ley, will bring you the best of our in-depth book reviews ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data.