Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Let's be real – servers are basically professional people watchers. They've seen it all, and within those first few seconds, ...

Most importantly, hybrid brings together what customers value most: the speed of technology and the humanity of real people.

On a typical day, you experience numerous fleeting exchanges with people you don’t know, often without a word: a quick smile of acknowledgement as someone holds the door, a moment of eye contact to ...

It’s been six months since we last saw the Prince and Princess of Wales’s children in public and we were spoiled with cute moments at this year’s Together at Christmas carol service. The kids started ...

In context: Mounting controversies have not deterred Microsoft from adding unpopular AI features to Windows 11, which is struggling to gain users despite the end of official Windows 10 support. A ...

We run into someone we know and would like to know better — or think more deeply of falling in love with — and we can either blow it bigtime or knock it out of the park, even if it’s only a minute or ...

A jarring image shows authorities rushing to help two West Virginia National Guard members just moments after they were gunned down by a crazed shooter in Washington, DC, Wednesday afternoon. Footage ...

Horrific moment a McDonald's customer throws a scalding cup of joe at manager over wait: 'Catch that hot-ass coffee' Credit: Buena Vista Police Department Apple escalates its appeal of a $2 billion ...

Most customer service moments disappear in two emails. But every so often, a customer sends a message so sharp, so petty, or so embarrassingly correct that the company can’t ignore it. These are the ...