Sam Engleberg (’18SPS) shares how the M.S. in Applied Analytics program helped shape his path in machine learning, product leadership, and creating positive customer outcomes.

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

The drama offers a case study in how Elon Musk’s team sought to run a critical government agency through misinformation and ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer service since the dawn ... and referred him to another department, which ultimately refunded the amount ...

Any time a company needs to outsource a function rather than create a department to perform it in-house, it does business with a service organization ... sales and customer service are all ...

As one of the strategic markets for Porsche in Asia, Porsche Korea (CEO Mathias Busse) just announces an organizational restructuring, marking a new phase of customer ... department named 'Products & ...

The report was based on feedback from 10,000 US consumers who rated 233 organizations across 19 industries on the quality of their customer service. Each company was assigned a score by taking the ...

The process which is anchored on KRA’s 9th Corporate Plan envisions an agile tax and customs revenue agency facilitating voluntary compliance for all while becoming a more responsive and ...

TORONTO - Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer habits. The Toronto-based company says the cuts affect “a small ...

If a customer must be transferred to another department ... The following chart highlights some of the most common customer service channels companies use. Telephone Historically, this is ...

Successful company presidents primarily focus on providing effective visionary innovative leadership, winning high-margin sales, customer development, overseeing the estimating department ... a ...

Abstract: Customer reviews of a product or service collected over a period of time may reveal important directions about the changes required in the current functioning of the organization. In this ...