President Donald Trump signed the 21st Century IDEA into law in December 2018, but without increased funding to roll out new ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Vendor templates. Off-the-shelf white-label apps promise speed but deliver sameness; their design systems serve dozens of ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

Discover 15 careers artificial intelligence will make obsolete by 2030. From data entry to customer service, see which jobs ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

The quality of your customer service experience has a financial impact on your company. It costs six times more to find a new customer than to keep an existing one. *Special offer only available ...

"Customer experience (CX) is the overall perception and emotional ... SNHU is a nonprofit, accredited university with a mission to make high-quality education more accessible and affordable for ...