Business leaders should view agents as valuable collaborators that can be deployed on demand to perform specific roles in ...

Here are a few ways in which flexible scheduling can be applied: ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Staffing shortages and other workforce challenges continue to test healthcare organizations’ operating models and ability to deliver high-quality care. To address these challenges, hospitals and ...

The Silver Age workforce -- individuals aged 55 or over -- plays a crucial role in Thailand"s labour market, with roughly 13 million people in this demographic, representing around 20% of the total ...

TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to ...

Operator: Good morning, and welcome to the First Quarter 2025 Earnings Conference Call for Bimini Capital Management. This call is being recorded today, May 2, 2025. At this time, the company ...

The Numbers Don’t Lie: Customer Experience Matter Our research uncovered some eye-opening statistics that should make every contact centre leader take notice: √ 42% of consumers have already switched ...

Leverage Ratio: 3.58 times at the end of the quarter. Waste Management Inc (NYSE:WM) reported a strong start to 2025 with first-quarter results exceeding expectations, driven by a 12% growth in ...

The chief creative and content officer at Wales’ national arts centre has claimed the industry could be without a workforce in just two decades without "real action". Graeme Farrow of the Wales ...