Business leaders should view agents as valuable collaborators that can be deployed on demand to perform specific roles in ...

Here are a few ways in which flexible scheduling can be applied: ...

Staffing costs will vary depending on whether your call center setup is virtual, in-house or outsourced. In most cases, there are no additional fees beyond typical employee wages and management ...

At NatCon25, Netsmart will showcase the transformative power of AI-driven solutions at the AI Data Lab, illustrating how these technologies can enhance electronic health records (EHRs) to empower ...

Sweta Sneha For Sarah Thompson ’20, the Master of Science in Healthcare Management and Informatics (MSHMI ... gap for skilled professionals in Georgia’s healthcare technology workforce and adopted a ...

It's a customer-centric world. The call center customer experience plays a critical role in how brands build loyalty and trust. As businesses shift toward omnichannel engagement, call centers and ...

Shedeur Sanders' slide in the 2025 NFL Draft included a prank call from someone pretending to be an NFL general manager. That led to the league launching an investigation into the matter ...

“Recruiting, hiring and training a world-class workforce is vital to our ability to provide the best aviation experience for our customers.” The Career & Learning Center is divided into four ...

BUFFALO, N.Y. (WKBW) — Students at the Northland Workforce Training Center got a head start on their futures Wednesday, connecting with some of Buffalo's top industrial employers. A hiring event ...

Intel is expected to announce another round of significant workforce reductions this week ... the bureaucracy and simplifying the company’s management structure. Tan has made it clear that ...

TAMPA, Fla.--(BUSINESS WIRE)-- Actsoft, a leading provider of innovative workforce management solutions, proudly announces that its Workforce Manager for Gov platform has achieved full FedRAMP ...