Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Setups and specific call center features vary. For example, they can be virtual, in-house or outsourced. However, most will provide inbound call routing, outbound calling, multiple lines, conference ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Speaking of policies, AI agents let employees know when rules or programs change, so everyone stays up to date and follows ...

Zocdoc, a platform for scheduling and booking doctor’s appointments, has launched a voice AI agent called Zo to book ...

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In a social media post shared Wednesday, April 30, the Carmel Cinema, located at 150 Route 52 in the ShopRite Plaza, confirmed that its final day of business will be Thursday, May 29, 2025. “We regret ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

After Shedeur Sanders slipped to the fifth round of the 2025 NFL Draft, the first thing his brother Shilo did was hire an agent. Shilo admitted their father, Deion Sanders, representing both him ...

customized voice greetings, and call-forwarding rules. In the case of a restaurant, for example, Yelp’s agents can connect to the restaurant’s management software to send reservation details ...

Built for enterprise scale and complexity, Voice AI Hub enables organizations to design, test, and deploy dynamic AI-powered voice agents that ... enhancing a contact center, Voice AI Hub gives ...

We decided to meet the patients where they are and insert Kora as our AI voice agent as that first level of triage to really help the existing call center staff operate at the top of their abilities." ...