Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Setups and specific call center features vary. For example, they can be virtual, in-house or outsourced. However, most will provide inbound call routing, outbound calling, multiple lines, conference ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Speaking of policies, AI agents let employees know when rules or programs change, so everyone stays up to date and follows ...