Setups and specific call center features vary. For example, they can be virtual, in-house or outsourced. However, most will provide inbound call routing, outbound calling, multiple lines, conference ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Zocdoc, a platform for scheduling and booking doctor’s appointments, has launched a voice AI agent called Zo to book ...

And with a plug-in SDK, the very same agents can be embedded into mobile apps, websites, or contact-center platforms within minutes. "We're turning ServiceNow into a fully multimodal experience - ...

An icon of a desk calendar. An icon of a circle with a diagonal line across. An icon of a block arrow pointing to the right. An icon of a paper envelope. An icon of the Facebook "f" mark.

our investment in AI-based voice agent capabilities and expected impact of these investments on our business; our expectations regarding call times, quality and efficiency, customer experience ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

After Shedeur Sanders slipped to the fifth round of the 2025 NFL Draft, the first thing his brother Shilo did was hire an agent. Shilo admitted their father, Deion Sanders, representing both him ...

JERUSALEM, ISRAEL, April 29, 2025 /EINPresswire.com/ -- Squaretalk, the fast-growing CPaaS and contact center platform, is unveiling its AI-powered Voice Agent with ...

customized voice greetings, and call-forwarding rules. In the case of a restaurant, for example, Yelp’s agents can connect to the restaurant’s management software to send reservation details ...

Built for enterprise scale and complexity, Voice AI Hub enables organizations to design, test, and deploy dynamic AI-powered voice agents that ... enhancing a contact center, Voice AI Hub gives ...

We decided to meet the patients where they are and insert Kora as our AI voice agent as that first level of triage to really help the existing call center staff operate at the top of their abilities." ...