Setups and specific call center features vary. For example, they can be virtual, in-house or outsourced. However, most will provide inbound call routing, outbound calling, multiple lines, conference ...

Get the latest updates on Sean Combs' sex trafficking trial, including breaking news, witness testimonies, and courtroom ...

Prosecutors accused the music mogul of running a criminal enterprise to coerce women into sex. The defense acknowledged ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Microsoft announces support for the open A2A protocol, helping to enable agent-to-agent interoperability across platforms.

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Speaking of policies, AI agents let employees know when rules or programs change, so everyone stays up to date and follows ...

Below, IndieWire rounds up 35 movies to see this summer through the end of August. P.S. for IndieWire, summer movies start in ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

Ukraine and its European allies seek clarity from this proposal on whether Putin wants any kind of peace at all. The path they have chosen to get there is in itself unclear, and deeply fraught ...

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Seven head coaching changes. Veterans on the move. Teams rebuilding. Here's a rundown of the key developments.