Earlier this month, a DoorDash driver was caught on camera dropping a chicken wing onto the concrete before picking it up and ...

NIA and TAT have officially announced a landmark collaboration with the launch of the 'Amazing Thailand Innovation Gadget' ...

Two Scandinavian-style saunas are set to open on an award-winning North East beach. The saunas are to operate on Longsands ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Great brands don’t just react to customer expectations. They ...

The State of Customer Experience 2025 Report from Verint Shows that 86% of Consumers Value AI for Rapid Problem Resolution The report outlines 12 key trends shaping the future of customer experience ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

SEATTLE--(BUSINESS WIRE)--Omnidian (“the Company”), a leading provider of performance assurance for renewable energy assets, today announced its acquisition of Solar Service Guys Pty Ltd (“Solar ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

CHESAPEAKE, Va. (WAVY) — It seems shoppers went back to the future over Thanksgiving weekend, with 126 million people shopping in-person nationwide. Jenny Crittenden, president and CEO of the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

(Non-host voice): This paid podcast is produced by Slate Studios and Century 21 Real Estate. All uses of trademarks, brands are not meant to convey sponsorship or affiliation of this podcast. I’ve ...