The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...
Dans les tous prochains jours, les clients de la plateforme Airbnb engageront la conversation avec des agents et téléconseillers de Foundever (ancien Sitel), localisés à Lisbonne, Wasquehal et dans de ...
Les Fintech tiennent parfois leurs promesses, auprès de leurs clients et de leurs actionnaires. Un bon exemple en est donné par celle qui équipe désormais quelques très grands comptes français et ...
Le groupe indépendant de BPO, spécialiste de l’acquisition et du service client multilingue, crée le poste de directeur général et nomme Franck Etienne, ex-Concentrix et Opportunity. OceanCall ...
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
Companies, dentists, and Cécile de France are rushing to adopt chatbots. Why? In Dalloway, Clarissa Katsef, a writer suffering from writer's block, throws herself into the chatbot that gradually ...
Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
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