Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

TCN, a leading provider of cloud-based contact center solutions, today announced significant advancements and the integration of cutting-edge artificial intelligence (AI) into its Workforce Management ...

North American Utilities are under pressure to do more with less and smart Agentic AI tools can help. This whitepaper shows ...

ClinTrial Research (CTR) is a next-generation SMO deploying innovative technology, driving positive physician and patient-centered clinical excellence, while providing high-quality data analytics to ...

Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, ...

In the Russ College’s engineering technology and management program, you’ll learn how things ... Bobcats at the Spring 2025 Commencement ceremonies in the Convocation Center and at special events on ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation ... thresholds are met through key performance indicators, and WFO provides this.

Ladies and gentlemen, thank you for standing by. Welcome to the Acadian Asset Management, Inc. Earnings Conference Call and Webcast for the First Quarter 2025. [Operator Instructions] Please note ...

The technical framework of the system centers on its integration capabilities with existing business software, particularly CRM systems, allowing for streamlined data management and call documentation ...