TCN, a leading provider of cloud-based contact center solutions, today announced significant advancements and the integration ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

As a reminder, during the course of this conference call, Green Rogue’s management may make forward ... the press release is the operational KPIs that we really focus on internally as part ...

Blame Poor EHR Usability for Job Dissatisfaction, 80% Consider Nurse-Friendly Systems When Job Hunting, and 2 in 3 Nurses Under 40 Say EHR Experience Impacts Employer Choice - Black Book's Sweeping ...

Business leaders should view agents as valuable collaborators that can be deployed on demand to perform specific roles in ...

Here are a few ways in which flexible scheduling can be applied: ...

PMI urges organizations to upskill talent as sectors face a sharp rise in project leadership demand driven by infrastructure ...

Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...

Intelligent Protection Management Corp Good afternoon, and welcome to the earnings results conference call for Intelligent Protection Management Corporation. First quarter ended March 31 ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.