News

KFF Health News10h
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers.
Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill ...
BusinessWorld on MSN18h
Contact centers target 5% growth
THE CONTACT CENTER Association of the Philippines (CCAP) is projecting at least 5% growth in revenues and jobs this year, ...
Manila Standard23h
Call centers eye 7% growth amid AI-led slow down in hiring activities
The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...