AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Focus on ‘customer protection’ and grievance redressal should not override the role of customer interaction and experience ...

The Cabinet Office’s contract with MyCSP, the current administrator of the civil service pension scheme, has not always been ...

The State Bank of India ( SBI) has hired 13,455 Junior Associates to strengthen customer service at its branches across the ...

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

Through this association, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24x7 Call Centre, nationwide Roadside Assistance (RSA), Mobile ...

This is a must. All great CEOs find time to do it. We too must keep some time in our schedule to improve customer service and grievance redress,' Malhotra said, adding that the goal should not ...

The recommendations to the companies are based on the findings of an audit ordered by the Michigan Public Service Commission ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. At such a critical moment in US history, we need ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

U.S. Army Garrison Bavaria is rolling out improvements to its vehicle registration process, aimed at better serving the ...