AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Focus on ‘customer protection’ and grievance redressal should not override the role of customer interaction and experience ...

The Cabinet Office’s contract with MyCSP, the current administrator of the civil service pension scheme, has not always been ...

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

Suite. Companies that fail to adopt AI technologies risk falling behind competitors and jeopardize their long-term survival.

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

To celebrate companies leading the way, Newsweek is proud to present the inaugural AI Impact Awards 2025. These awards honor ...

Through this association, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24x7 Call Centre, nationwide Roadside Assistance (RSA), Mobile ...

Discover the top chatbot development companies offering AI-powered solutions to automate customer support, boost engagement, ...

U.S. Army Garrison Bavaria is rolling out improvements to its vehicle registration process, aimed at better serving the ...

Keke’s Breakfast Cafe, one of the fastest-growing breakfast chains in the U.S., has selected PAR Technology to power its ...

Dubai, UAE: Dollar Car Rental announced a strategic alliance with Emirates Roadside Assistance, a subsidiary of Emirates ...