To that end, I return from a week at the Cannes Lions advertising and media industry conference. The best way I can describe ...

Terms apply. The card’s perks help offset its large annual fee, but only if you use them. Frequent travelers who are loyal to Marriott Bonvoy will benefit most.

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

Fitness, wellness and spa brand, Equinox, has been announced as the operator of a new luxury hotel in Nashville, US.