With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Navigating travel plans can sometimes require a little extra assistance. Whether you're adjusting a flight, clarifying ...

"At Gas South, we are always looking for new ways to leverage data and automation to deliver better service ... Oracle's customer platform help utilities address today's most pressing call center ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Dialpad, Inc., the leading Ai-powered communications intelligence platform, today announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate ...

Today’s call centers offer ... faster and provide efficient customer service. They route incoming callers to the right person quickly and easily and can help manage complex outbound marketing ...

MADISON (WKOW) — Madison Metro Transit will operate on a reduced schedule for Memorial Day, Monday, May 26. The service will follow Sunday schedules for several routes, including A, B, C, D, E, F, G, ...

Taxpayer service & assistance Taxpayers can call 717-787-8201 to connect with the Department of Revenue's Customer Experience Center (CEC). Beginning Tuesday, April 8, extended hours will be ...

In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Scammers are impersonating big names, such as Amazon and Target, as they promise too-good-to-be-true job opportunities.