Most companies have what they call mission, purpose and vision statements, but I have found that very few have a true customer service vision statement (CSV). The true underlying value of the what and ...

Maybe you value quality, customer service, or being sustainable. You may foster creativity and innovation in your business. These are key points to outline in your mission statement. Include why ...

For example, Zappos' mission statement is "To provide the best customer service possible." That creates the expectation in Zappos' customers that they will deliver superior customer service each ...

The most successful companies emphasize customer service and the client experience at every turn. This is especially true when creating a mission statement and defining company culture.

Google’s mission statement, for example, is "to organize the world’s information and make it universally accessible and useful." For Zappos it’s “to provide the best customer service ...

Instead, half of worldwide consumers reported recently switching brands to obtain better customer service, making it clear that how you treat your consumer base is still important. Better brand ...

Revisit your mission statement regularly, but especially when the nature of the work that you do shifts dramatically, your audience or customer base undergoes a significant change, or the way you ...

The mission statement reflects every facet of your business: therange and nature of the products you offer, pricing, quality,service, marketplace position, growth potential, use of technology ...

Wilkie said customer service should improve under the VA Mission Act, which was signed ... the House Veterans Affairs Committee, said in a statement last month. "As the department embarks on ...