Sam Engleberg (’18SPS) shares how the M.S. in Applied Analytics program helped shape his path in machine learning, product leadership, and creating positive customer outcomes.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

The drama offers a case study in how Elon Musk’s team sought to run a critical government agency through misinformation and ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...