A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Check for government office, library and recreation center closures along with adjusted transit and garbage collection schedules.

More than any technology in the past, the adoption of AI in enterprises has seen IT companies take a more collaborative ...

Portsmouth, Suffolk: Closed noon Wednesday through Friday. Chesapeake, Hampton, James City County, Newport News, Norfolk, Poquoson, Virginia Beach, Williamsburg, York County: Closed Wednesday through ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Ahead of the final days of the year, Metro has announced its operating schedule for Christmas and New Year’s. Metro services will operate Dec. 24 and 25 and Dec. 31 and Jan. 1, with schedule ...

The Social Security Administration's claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report's ...

A Muslim man who worked in a San Francisco city customer service call center should get his job back, because the city violated his religious rights when it fired him for refusing to receive a COVID ...

Texas employers reported 27,188 layoffs in 2025. A handful of major cuts—led by Tyson, FedEx, Chewy, TTEC and Southwest—drove more than 3,500 job losses statewide.