Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Few people have had a front-row seat to this transformation the way Kiran Jagannath, Head of Financial Services and ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Liveops Announces Remote Agent Hiring for Tax Season Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ –  Liveops, a frontrunner in flexible customer experience outsourcing ...

Flexible Work Opportunities for Customer Support Professionals Scottsdale, United States – December 21, 2025 / Liveops / SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer ...

The technology world is evolving from simple chatbots to 'autonomous agents' capable of carrying out complex tasks on their ...

So when an empathetic-sounding man identified himself as a United Airlines agent named Sheldon and immediately asked for my ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Payments banks are driving financial inclusion for 250 million users by leveraging local agents as they are trusted to ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.