To improve customer quality, you must understand your company's workflow and processes. To create a picture of the separate steps in sequence, use free online tools for creating flowcharts.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands ...

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These ...

Quality affects a company in a variety of ways, from productivity and profitability to customer satisfaction and public perception. In addition, quality affects the overall operating costs of a ...

Overall, airlines got high ratings for customer satisfaction for their mobile apps, website and check-in. But they got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and ...

Nearly two-thirds of executives say they’re actively making trade-offs between customer satisfaction and cost efficiency, according to Accenture’s survey of 2,400 customer service-focused ...

Introducing multilingual customer support has the potential to enhance customer satisfaction, as well as improve service quality, facilitate business operations and increase market reach.

The Electric Utility Business Customer Satisfaction Study, now in its 26 th year, measures satisfaction among business customers of 80 targeted U.S. electric utilities, each of which serves more ...

Customer satisfaction with restaurants has increased overall, though some eateries fared better than others, a recent study shows. Chick-fil-A edged out other fast food chains, taking the top spot ...

Overall, airlines got high ratings for customer satisfaction for their mobile apps, website and check-in. But they got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and ...

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.