AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Former M&S marketing boss Anna Braithwaite replaces Charlotte Lock as John Lewis chief customer officer. Following a ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. June 10, 2025 --  Today, Zoom announced a major advancement for its customer experience ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Many distributors have untapped opportunities to market and sell services that larger companies like Amazon and even OEM ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Devon Moving Company, a family-operated business in Chicago, has announced it is expanding its Skokie moving services to cater to a growing number of customers. With over a decade in the moving ...