AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Former M&S marketing boss Anna Braithwaite replaces Charlotte Lock as John Lewis chief customer officer. Following a ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Many distributors have untapped opportunities to market and sell services that larger companies like Amazon and even OEM ...

Chick-fil-A’s systemwide sales eclipsed $22 billion in 2024 as the brand remained only one of three restaurant chains in ...

Dubai, UAE: Dollar Car Rental announced a strategic alliance with Emirates Roadside Assistance, a subsidiary of Emirates ...

Here we speak with Danielle Sones, Managing Director of ABa Quality Monitoring, to explore how the mystery shopping company ...

Through this association, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24x7 Call Centre, nationwide Roadside Assistance (RSA), Mobile ...

Even beloved warehouse giants have their Achilles' heel. Discover the items in Costco's vast aisles that, despite the store's ...