Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

"Customer experience (CX) is the overall perception and emotional ... SNHU is a nonprofit, accredited university with a mission to make high-quality education more accessible and affordable for ...

To ensure that we deliver the highest level of customer experience, we will always establish ambitious quality benchmarks at the outset of product development and will not launch products before ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies.

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying ...

As part of its ongoing efforts to elevate government services and institutional performance, the General Secretariat of the ...

This employee connectedness will, in turn, improve the service, quality, and overall customer experience. The role and evolution of mission statements Related:How experiential dining creates ...

We must always do right by our customers, and I am confident ... year unless the company succeeds in improving the quality of the app experience and rebuilding customer trust.