NASHVILLE, Tenn., & CAMBRIDGE, Mass.--(BUSINESS WIRE)-- According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US sits at an all-time ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Sonos (Nasdaq: SONO) the leading sound experience company, today announced seven new commitments resulting from an internal review of its app release in May.

NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year’s ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

A digital price tag, used to support dynamic pricing in retail stores. Wendy’s got a hard lesson last month about the connection between customer experience and price. On an investor call, the burger ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. A driving force determining business success in today’s market is the quality of ...

Strengthen your customer relationships by addressing these eight key customer experience failures.