It was originally published Nov. 7, 2024. Effective workforce management in a call center is the backbone of a high-performing customer service operation. It requires careful coordination of ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. ST.

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

CEO Guanghai Li expressed that Helport Remote aims to redefine global contact center workforce management in the age ... in its first-quarter earnings call for 2025, with revenue increasing ...

Federal CIOs are no longer just technology leaders—they are strategic enablers of government efficiency and resilience.

CEO Guanghai Li expressed that Helport Remote aims to redefine global contact center workforce management in the age of AI by integrating ... a strong performance in its first-quarter earnings call ...

That’s how many students take advantage of the SIU-Carbondale Career Development Center. This university resource helps students on campus get ready to jump into the workforce. Kathleen Gallivan ...

a leading provider of workforce analytics and remote work software, today announced the launch of its new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage.

Greetings and welcome to the Alliance Entertainment Fiscal 2025 Third Quarter Financial Results Conference Call. At this time, all participants are in listen-only mode. A question-and-answer session ...

Operator: Good day and welcome to Amtech Systems Fiscal Second Quarter 2025 Conference Call. Please note that this event is ...