The third-party call center representative improperly accessed personal data of retirement plan participants between December 2024 and January 2025. Inspira Financial Trust LLC—a provider of health, ...

The company said the call-center representative is no longer an Inspira contractor and it is working with the call-center vendor to ensure that the matter has been reported to law enforcement ...

Angel, a full-time college student, regularly posts videos about his experiences as a call center rep. In other videos, he’s shared that a customer threatened to kill him, one accused him of ...

Call center agents who have to deal with angry or perplexed customers all day tend to have through-the-roof stress levels and a high turnover rate as a result. About 53% of U.S. contact center ...