We decided to meet the patients where they are and insert Kora as our AI voice agent as that first level of triage to really help the existing call center staff operate at the top of their abilities." ...

without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. “When patients call a practice, Dash Voice AI ...

ROCKVILLE, Md., April 29, 2025 /PRNewswire/ -- 3CLogic, the leading voice-enablement platform for cloud CRMs and service ...

Call centers have long been front and center ... voice response (IVR) systems but goes further by using AI to analyze call history, sentiment and preferences to match customers with the best agent." ...

Zocdoc, a platform for scheduling and booking doctor’s appointments, has launched a voice AI agent called Zo to book ...

As India's digital transformation accelerates, Call Center Solutions ... IVR (Interactive Voice Response), call queuing, real-time analytics, and even AI-driven support agents, these platforms ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

improving first-call resolution and agent morale. 4. Voice of the Customer programs: the foundation of Call Center Customer Experience Improving the call center customer experience starts with ...

Built for enterprise scale and complexity, Voice AI Hub enables organizations to design, test, and deploy dynamic AI-powered voice agents that ... enhancing a contact center, Voice AI Hub gives ...