In an industry where trust is everything, communication matters. Banks that integrate messaging thoughtfully and securely can ...

When most people hear "fleet management," they immediately think of trucks ... and elevate software quality. BlueVoyant, a leader in integrated cybersecurity, is debuting its Continuous Optimization ...

“As a stakeholder of the health system, we will make SHC available to all our public and private customers," says Elia Ganzi, integrated customer management director at Roche Italia. Along with ...

Using Technology to Improve Customer Experience Implementing new tech such as integrated customer management systems and live chat can make support faster and more reliable. Tools built around ...

Furthermore, the new system should be a commercial-off-the-shelf or low-code application platform that can be expanded, customized, integrated and operated by a third-party or the government.

Ivanti has released security updates for its Neurons for ITSM IT service management solution that mitigate a critical ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

Intelligent cloud technology drives smarter business operations by streamlining decision-making, automating complex workflows ...

Fast Company Executive Board member Nikhil Behl offers insights for budding enterprises, or company leaders that just feel “a ...

However, call center system costs and ... in employee training, management would need to hire more people to handle the same tasks. 4. Eliminate duplicate tickets. Ticket duplication is a common issue ...

Bell Canada Enterprises combined three IT services acquisitions into Ateko, a $200-million-plus provider of services around ...