Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles aimed at scaling advanced business functions and accelerating the company’s ...

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...

Chile is stepping up efforts to strengthen its digital workforce, announcing nearly 2,000 new scholarships under the ...

The Google Threat Intelligence Group (GTIG) has identified a sophisticated cyber campaign by a threat group tracked as ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

India-born BPO and compliance services provider Provana has entered the Latin American market through the acquisition of Neostella’s staffing business, adding teams located in Colombia and the United ...

Jamaican call center firm Itel has acquired its Guyanese rival Emerge BPO, adding more than 700 employees to its global workforce in addition to winning access to some deep-pocketed US clients.

French BPO giant Teleperformance has fully acquired Majorel after two key shareholders, Bertelsmann and Saham, divested their holdings in the call center firm. German media conglomerate Bertelsmann ...