Richard Osborn, Director of UC/CX and Connectivity, Focus Group, commented: “This is the start of a new chapter for Focus Group as we develop our new hospitality division.With Alessandra’s extensive ...

Images by Palette Hotels. In his new role, Yi will oversee the firm’s investment platform, grow the company’s corporate-owned and third-party asset management portfolio and lead Palette’s strategic ...

Images by The Ritz-Carlton Bali. The Ritz-Carlton, Bali is pleased to welcome Go Kondo as the resort’s new General Manager. With over 25 years of extensive experience in luxury hospitality spanning ...

The Ritz-Carlton, Turks and Caicos welcomes Louella Brezovar-van Veen as the new general manager of the luxury Caribbean hotel. With an esteemed career across various markets and spanning more than 30 ...

Essential kitchen equipment for hotels: This includes commercial-grade stoves, ovens, refrigerators, and dishwashers.Each piece should cater to the volume of food you plan to prepare. Energy-efficient ...

Images by Dusit International. Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd ...

Lured by the promise of an experience that encompasses health, wellbeing and a pristine environment, a guest in the hospitality industry now expects sustainability to be a priority. One which promotes ...

Carter Creek Winery Resort & Spa, a premier destination in the heart of Texas Hill Country known for its exceptional winery and brewery experiences, announces the appointment of Derek H. Stutz as its ...

Key findings from the report include: Occupancy trends indicate stabilization: Demand patterns remained steady in 2024, therefore independent hotels must focus on capturing market share to maintain ...

In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits are short, one or two nights, with most time ...

Dealing with guest complaints is one of the biggest challenges for any hotel staff member. Even staff that cannot make changes or fix the problem are often confronted with an upset or angry guest.

Prior to joining LionGrove, Valentin held several key positions, including Corporate Director of Culture Transformation at The Ritz-Carlton Leadership Center. In this role, she spearheaded the ...