Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Cognigy GmbH, the developer of an artificial intelligence platform designed to make contact centers more efficient, today announced that it has closed a $100 million funding round. Eurazeo Growth led ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Philipp Heltewig, who was CIO at marketing firm Sitecore before it was sold to private equity group EQT in 2016, joined forces with Sascha Poggemann and Benjamin Mayr eight years ago to found Cognigy, ...

On the cusp of a new year, enterprise IT faces a fascinating conundrum: One of the least automated functions in any company is IT itself. I expect that to change, though it won’t always make for a ...