Performance management and organizational strategy represent intertwined fields critical for aligning an organisation's operational performance with its long‐term strategic objectives. At the core of ...

According to Enterprise Management Associates’ latest biannual Network Management Megatrends report, nearly 53% of respondents are investing in network performance management tool upgrades and ...

Strategic management planning tools, or simply s_trategic management tools_, include such instruments as a SWOT analysis and a PESTEL analysis. Businesses use strategic management planning tools to ...

A well-crafted strategy outlines where an organisation wants to go, but alignment ensures that everyone moves in that ...

If you could do one thing to improve the performance of your call center, what would it be? No doubt, several things just came to mind and you would probably have a hard time narrowing it down to just ...

DOGE, or the Department of Government Efficiency is in the headlines this week for its latest performance management tactic: asking federal employees to email 5 bullet points on their accomplishments ...

Shirley Salzman, cofounder and CEO at SeeMetrics. As cyberattacks become more sophisticated and corporate boards and regulators demand more accountability, the conversation around cybersecurity is ...

Performance management is an ongoing process that helps organisations to align employee goals with broader organisational objectives. It involves setting expectations, providing regular feedback, ...