LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

ORLANDO, Fla.--(BUSINESS WIRE)--KNOWLEDGE17 – ServiceNow (NYSE: NOW), today announced ServiceNow Communities, a major new application in its Customer Service Management solution. More than ever, ...

In the battle of the AI agents, competition is heating up for Salesforce . ServiceNow's new artificial intelligence-powered platform for customer relationship management is going after Club name ...

ServiceNow Customer Service Management enables organizations to transform customer service and create great customer and employee experiences by helping them break down silos, be more proactive and ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units ...

ServiceNow is officially rolling out its customer service management offering in a move that'll expand its addressable market and put it on a collision course with established players such as ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...