To learn that your company, division or department has performed poorly on a customer service survey can be more than demoralizing. It can bode ill for future financial results, and can even directly ...

Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer reaction ...

According to PeoplePulse, internal customer service questions are applied to employees, gathering their subjective opinions of their career development, overall satisfaction with various facets of ...

Note: This post originally appeared on the Salesforce blog. Check out my latest post on the Salesforce blog, “Why Role Playing Doesn’t Work for Customer Service Training.” Customers are getting tired ...

Don't waste another minute sending out ineffective surveys to your customers. Instead, spend a couple minutes with me now, learning to properly design surveys. Surveying, done effectively and ...

Customer service surveys are getting confusing. There’s an alphabet soup of options available to companies who want to survey their customers. They all have their proponents and detractors. It’s tough ...

Editor’s Note: In April, FireRescue conducted a survey on our website, FirefighterNation.com, asking readers to weigh in on customer service in fire and EMS. In this article, Captain Dean Pedrotti of ...